We want you to be happy with what you buy. This policy applies to all paid Daywhisper items sold through our Merchant of Record, Paddle.
14-day guarantee
You can request a full refund within 14 days of purchase, for any reason, on:
- any pack (Study, Creator, Freelance, Habits, Journal);
- any theme;
- the first billing period of a Daywhisper Supporter subscription.
AI credits
AI credit packs can be refunded within 14 days only if no credits from that pack have been used. Once an action has been run against the pack, that pack is non-refundable, because the model cost has already been incurred. Failed or cancelled requests are never charged against your credits.
Subscription renewals
Renewal payments after the first period are not automatically refundable, since Paddle emails you before each renewal and you can cancel at any time. If you forgot to cancel and have not used the service since the renewal, email us within 7 days and we will usually refund it.
How to request a refund
Email daywhisper@axianthq.com from the address you used to sign in, with the Paddle order number from your receipt, or use the refund link in the Paddle receipt email. Refunds are issued by Paddle to the original payment method, normally within 5 to 10 business days depending on your bank.
After a refund, the refunded pack, theme, subscription or credits are removed from your account. Your local planner data is never affected.
Chargebacks
Please contact us before raising a dispute with your bank. Disputes are handled by Paddle under its Buyer Terms; accounts with fraudulent chargebacks may be closed.
Your legal rights
This policy is in addition to any statutory rights you have under the consumer law of your country, including EU and UK rules on digital content. Nothing here reduces those rights.
Paddle Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms
Questions & contact
For help, email daywhisper@axianthq.com or visit Support.